Welcome to Ragekeys! This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our gaming hardware products. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
By using our website, you agree to the practices described in this Privacy Policy. If you have any questions or concerns, please contact us at team@ragekeys.in
1. Information We Collect
We collect the following types of personal data when you interact with our website (www.ragekeys.com):
a. Information You Provide Directly:
- Contact Details: Name, email address, phone number, and billing/shipping address.
- Account Information: If you create an account, we may collect login credentials like your username and password.
- Payment Information: Details required for processing payments (e.g., card details), processed via secure third-party payment gateways.
b. Automatically Collected Information:
- Device and Usage Data: IP address, browser type, operating system, and pages accessed on our website.
- Cookies and Tracking Technologies: For website analytics and user experience improvement (refer to Section 9 on cookies).
2. How We Use Your Information
Your data is used to:
- Process and deliver orders.
- Communicate regarding purchases, offers, or queries.
- Improve website functionality and user experience.
- Comply with legal obligations.
- Prevent fraud and unauthorized activities.
3. Legal Basis for Data Processing
We process your personal data under the following lawful bases:
- Consent: For sending promotional emails and newsletters.
- Contractual Necessity: To fulfill your orders and provide related services.
- Legal Obligation: To comply with applicable laws, such as tax and accounting requirements.
- Legitimate Interest: For fraud prevention, website security, and improving services.
4. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers: Payment processors, delivery partners, and IT support providers.
- Legal Authorities: When required to comply with applicable laws or enforce our rights.
5. International Data Transfers
If your data is transferred outside India, we ensure that the recipient country provides adequate protection or appropriate safeguards are in place, as prescribed by the DPDP Act.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Upon expiry of the retention period, data will be securely deleted or anonymized.
7. Your Rights
Under the DPDP Act, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Update or correct your personal data.
- Right to Erasure: Request deletion of your data, subject to applicable laws.
- Right to Data Portability: Receive your data in a structured format.
- Right to Grievance Redressal: Lodge a complaint if you believe your data rights have been violated.
To exercise these rights, please contact us at mathuraraghav19@gmail.com.
8. Security of Your Data
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. Despite our efforts, no method of transmission over the internet is completely secure.
9. Cookies Policy
We use cookies to improve your experience. These cookies may include:
- Essential Cookies: For website functionality.
- Analytical Cookies: To analyze website traffic.
- Preference Cookies: To remember your preferences.
You can manage your cookie preferences via your browser settings.
10. Updates to This Privacy Policy
We may update this policy from time to time. Significant changes will be communicated through our website or via email.
For any further queries about this Privacy Policy, please contact us at team@ragekeys.in
This Privacy Policy is intended to provide clear and transparent information on how Ragekeys handles your personal data. Thank you for trusting us with your information and for being part of the Ragekeys community!